Frequently Asked Questions about Mobi Gas Products and Services
1. What products does Mobi Gas offer?
Mobi Gas offers a wide range of home appliances including Built-in Hobs, Gas Stoves, Kitchen Hoods, Washing Machines, Dryer/Spinner Machines, Air Coolers, and Electric + Gas Hybrid Cooktops — all designed for modern Pakistani homes.
2. How can I place an order?
To place an order, visit our website mobigas.pk, browse our products, add items to your cart, and proceed to checkout. You can also contact us directly on WhatsApp at 0303-9015279 to place your order.
3. Does Mobi Gas offer warranty on its products?
Yes, Mobi Gas provides an official 1-year warranty on all products against manufacturing defects and faulty workmanship. We recommend recording an unboxing video to make any future warranty claim smooth and hassle-free.
4. What payment methods does Mobi Gas accept?
We accept Cash on Delivery (COD), JazzCash, bank transfers, and major credit/debit cards for a convenient and secure shopping experience.
5. How does shipping work at Mobi Gas?
We offer free same-day delivery within Gujranwala for orders placed before 12:00 PM. For all other cities across Pakistan, we ship through trusted courier partners including TCS, Leopards Courier. Delivery typically takes 2–4 working days nationwide.
6. Who purchases Mobi Gas products?
Our products are trusted by individual customers, households, retail shops, online stores, and e-commerce platforms across Pakistan looking for reliable and affordable home appliances.
7. Does Mobi Gas have a physical store?
Yes! Our main store is located at Kangni Wala Bypass, Gujranwala, Punjab, Pakistan. You are welcome to visit us and view our full product range in person before making a purchase. We also have dealers all over Pakistan, so you can find Mobi Gas products near you no matter where you are in the country.
8. How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email. You can use this number on the respective courier's website (TCS, Leopards) to monitor your delivery status in real time.
9. What if I receive a damaged product?
If you receive a damaged or defective product, please notify us within 24 hours of delivery with clear photos and videos of the damage and original packaging. We will promptly arrange a replacement at no extra cost.
10. Can I return a product if I change my mind?
We offer a 7-day return or replacement guarantee for products that are unused and in their original packaging. Please note that returns due to a change of mind are not applicable — only damaged, defective, or wrong products qualify. Contact us at 0303-9015279 for assistance.
11. What is the warranty claim process?
To claim warranty, contact us via WhatsApp at 0303-9015279 or email mobigas.co@gmail.com with your purchase details and an unboxing video (if available). Our team will verify your claim and arrange repair or replacement within 7 working days.
12. Does Mobi Gas offer installation services?
Yes, our qualified technicians are available for product installation and after-sales support. Please note that visiting charges may apply depending on your location. Contact us to schedule a visit.
13. Are Mobi Gas products energy efficient?
Absolutely. All Mobi Gas appliances are built with gas-saving and energy-efficient technology to help Pakistani families reduce their monthly utility bills without compromising on performance.
14. Can I place a bulk or corporate order?
Yes, we welcome bulk and corporate orders at special discounted rates. Visit our Corporate Deal page or contact us directly at 0303-9015279 to discuss your requirements.
15. How can I contact Mobi Gas for customer support?
You can reach our customer support team through the following channels:
📞 WhatsApp / Phone: 0303-9015279
📧 Email: mobigas.co@gmail.com
📍 Store: Kangni Wala Bypass, Gujranwala, Punjab, Pakistan
Our team is available every day to assist you.
16. How can I stay updated with Mobi Gas promotions and news?
Follow us on our social media channels and subscribe to our newsletter on mobigas.pk for the latest product launches, combo deals, and exclusive promotions.